top of page

Disability benefits client policies

This page helps you quickly find the policies we have around our interactions, communications and running of sessions with clients.  If you need the information in an alternative format, please let us know; we would be happy to assist you where we can!

A black stamp with the word cancelled in red

Cancellation policy

To read our cancellation, no-show and rescheduling policy, click here

Colourful satisfaction meter with five smiley faces ranging from unhappy to happy, with the needle pointing to the second level indicating low satisfaction

Appropriate behaviour policy

To read our policy on how we handle (and constitues as, inappropriate behaviour, click here

Accessibility Door Button

Access Statement

To read our policy on accessibility and what we offer, click here

Finger touching a glowing touchscreen with digital icons such as a cloud, email symbol, and computer emerging in blue light

Social media and communication policy

To read our social media and communication policy, click here

Image by Tim Mossholder

Complaints and Feedback

To read our policy on how to provide feedback or raise a complaint, please click here

Two people shaking hands across a white desk, with an open spiral notebook nearby

Adviser-client agreement

To read our adviser-client agreement, click here

Gold Padlock Closeup

Safeguarding Statement

To read our policy on safeguarding, click here

Image by Kelly Sikkema

Terms of Service

To read the support we offer, and what is out of our scope please click here

bottom of page